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Frequently Asked Questions:
1) How do I place an order?
2) Do I need an MLS number to place an order?
3) How tours get linked to LVAR or a Rapattoni MLS?
4) How soon can I expect a call from the photographer?
5) Why is my listing not on realtor.com?
6) How do I add an old listing's tour to a new MLS number?
7) Can I have more than 4 scenes to a tour?
8) Do I have to be present when the photographer films the property?
9) How can I put a copy of the Virtual Tour on my web site?
10) Can I save a completed tour on a disk?
11) What if it is raining the day the tour is scheduled to be filmed?
12) What is an E-Gallery anyway?
13) Who do I call if I need to cancel or reschedule a tour?
14) How long will my listing stay on realtor.com?
15) What happens if the home is sold, or goes under agreement?
16) Why did I have to give my e-mail address to place an order?
17) Can I print out copies of my tour on my printer?
18) The Tour is not showing at my company's web sight what should I do?
19) What should I do if any information on my tour is incorrect?
20) Can I have a tour done of a business?
21) What are the methods that you use for aerial Photography?
22) How high can your balloon or blimp fly?
23) How do photos taken from a blimp differ from those taken from actual aircraft?
24) My tour was on REALTOR.COM but now it isn't What happened?
25) How do I update MY Information (Video 2:12)
26) How do I Manage My Photos on the Virtual Tour? (Video 4:45)
27) How do I post tours to craigslist.com? (Video 2:52)
How do I place an order?
Orders can be placed any time on-line at 360by360.com or by clicking the order button on the menu bar. If you would like to place an on-line order now you can also use this link. ON-LINE ORDER
Order can be faxed to our 24 hours order processing center at 1-267-644-0085
If you need a copy of the order form to fax in you can get it here. ORDER FORM
If you prefer you can phone in your order to a friendly customer service Representative in our state of the art call center at 1-888-360-8881 Monday thru Friday 9am 5pm eastern time.
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Do I need an MLS number to place an order?
MLS numbers are not required place an order however you will need to supply a MLS number if you would like us to link your listing to realtor.com or trendmls.com.
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How soon can I expect a call from my photographer?
All orders that are received by 5:00pm weekdays are dispatched the same day. Photographers are required to place a call to the listing agent by the end of the next business day excluding weekends and holiday's to schedule an appointment at a mutually convenient time.
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Why is my listing not on realtor.com?
Have you supplied the correct MLS, address of the listing? Tours can not be linked to REALTOR.com with out the correct information.
REALTOR.com can take up to 24hours to link tours.
Listings will come off realtor.com for various reasons. Please contact realtor.com or your local MLS for additional information if your listing is not showing.
Geocentric Productions, Inc. is able to link tours to listings that are currently on-line. If your listing is showing on the site please check that you have supply us with the exact same spelling for the street, town, and zip code along with the proper MLS number. If any of the information is wrong or misspelled the listing will not link.
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How do I add an old listing's tour to a new MLS number?
To use an old tour with a re-listed property*;
We ask that all request are submitted in writing for your security.
Simply email support@360by360.com with your name, the property's address, the old MLS number and the new number that you would like the tour attached to.
Another option is to fax the MLS data sheet along with the old MLS number and request for re-list to 267-644-0085.
*there is a small fee for this service depending on where you would like the tour posted to and your listings status on the site.
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Can a Virtual Tour have more than 4 scenes.
move.com's HomeTour 360® is capable of displaying up to 12 360by360 virtual tour images and 6 still photos.
The Geo 360™ tour viewer can display up to 20 virtual tour images and 30 still photo on-line.
The Geo Gold™ tour viewer can display an unlimited number of 2 min. movies, interactive tours, and still photos.
Our email-able E-Gallery is able to have an unlimited number of 360by360 virtual tour images.
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Do I have to be present when the tour is filmed?
Agents are responsible for the marketing each listing by being present at the filming, your homeowner will be assured that you are taking full control of the total marketing efforts for their home.
This can also assist the photographer with any questions they may have with scene selection or the way you would like to show the home in best light for you market.
Only you know how you are marketing the home, whether it be a warm friendly country feel with the cat curled up by the fire, or a clean modern pet free look to the home. With out your input the photographer can only film a standard tour of 4 area's that he/she feels shows the best features of the home.
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How do I put a copy of the completed tour on my website?
When a tour is completed you will receive a email with 2 copies of the URL one for your web site and one for your MLS or IDX compatible system.
(Full Feature URL link IE: http://360by360.com/tour.da?ad_id=xxxxx)
(MLS / IDX URL link IE: http://360by360.com/MLStour.da?ad_id=xxxxx)
Chose the proper URL for the site that you are putting the tour on in it can be use to hyperlink any place on your web site that you are able to edit the HTML. Each link will remain active for up to one year.
**If you have a hosted web site, check with your hosting vendor for instructions on how to place a Virtual Tour on the site or adding a hyperlink.
Front Page instructions:
Highlight the word(s) or image that you wish to use right click your mouse and choose Hyperlink.
On the left side of the menu choose "existing file or web page".
Pasted the the URL code in the address bar and hit enter you should now have the tour linked to your page.
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Can I save the completed tour to a disk?
If you ordered a Geo360™ Tour we will build a E-Gallery tour for you. This is like a electronic business card that has links to your email and web site along with your photo or logo. There is a one time fee for the E-Gallery tour.
If you ordered a GeoGold™ Tour you can request a zip file containing all files needed to bur the tour to CD for no addition fee.
Contact Customer service at 215-362-5082 for more information.
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What if it is raining the day the tour is scheduled to be filmed?
Geocentric Productions, Inc. photographers will film in the rain, if you feel that the weather will be unsuitable for filming your location. Please contact the photographer at least 24 hours in advance to avoid a cancellation charge this way the photographer can schedule another tour for that time slot.
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What is an E-Gallery anyway?
E-Gallery is a higher resolution virtual tour that you can stored on a disk or CD. The E-Gallery can also be e-mail or given to anyone that has a computer for viewing. The E-Gallery will not require a connection to The Internet.
Sample E-Gallery
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Who do I call if I need to cancel or reschedule a tour?
To reschedule a tour please contact your photographer, his/her name and phone number can be located in the e-mail that you received when the tour was first dispatched to your photographer. If you no longer have that email and need to contact your photographer, you can call our customer service center at 1-888-360-8881 m-f 9am to 5pm
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How long will my tour stay on the web?
Geo360™ tours, HomeTour 360 and GeoGold™ tours will stay active for up to one year. The link on realtor.com will be good for as long as no changes are made to your listing in your MLS or on realtor.com.
If for any reason your listing is on realtor.com and the link to the virtual tour is no longer showing simply call the support team at 215-362-5082 who will then assist you in getting the link connected.
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What happens if the home is sold or goes under agreement?
The listing will be removed from realtor.com. Your URL ink will still remain active for up to one year from the time the home was filmed.
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Why did I have to give my e-mail address to place an order?
We ask for your e-mail address so that we can send you a confirmation of your dispatch, and also the URL links for viewing the completed tour. Geocentric Productions Inc. will not sell your e-mail address to anyone or share it with any other company.
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Can I print out copies of my tour on my printer?
If you ordered still photos with your tour there are instructions on how to download the individual photos in your control panel. You can also print out unlimited copies of the Printable flyer on or Geo360™ tour. Do to the nature of the data in a 360by360 tour images there is no way of printing this type of image.
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The tour is not showing at my company's web site what should I do?
Geocentric Productions, Inc. will deliver a copy of your tour to you web master the same day that you receive the completion email at no additional cost. It can take your web master up to two business days to actually link the tour to you listing. If for some reason the linked tour is not showing contact your web master and confirm that they have received the link for you listing.
If for any reason the link has been lost you can contact our customer support team to have the tour redelivered at 1-215-362-5082
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What should I do if any information on my tour is incorrect?
If you prefer to have the scenes in your tour named differently you can log in to your control panel and choose manage my listings, you will be able to edit the price, description, still photo scene names, and the music that is on your tour along with other features. If you need help finding you listing or where to make the edits just contact the customer support team at 215-362-5082.
If your listing information on realtor.com is incorrect, not in the Geocentric 360 viewer such as the price, room sizes, etc. contact realtor.com @ 877-353-4749 or your MLS system.
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Can I have a tour done of a business?
Yes, Geocentric Productions, Inc. is able to film your business thru our commercial division, we are a fully certified iPIX developer for all you virtual tour needs. Contact customer service for more details on pricing and availability
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How can I put my tour in Rapattoni?
To get your tour posted in the LVAR or other Rapattoni MLS system.
-First log in to the Rapattoni system.
- At the dialog box, cut and paste the MLS / IDX version of your URL from your confirmation e-mail. in to the box for virtual tour.
(http://360by360.com/MLStour.da?ad_id=xxxxx)
- this is the same way you would upload photos.
- any additional questions you should contact the MLS board office for help.
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What are the methods that you use for aerial Photography?
We use three different methods for filming your property depending on your requirements and the sites location.
1) Using a telescoping mast that will lift a remotely controlled camera from about 10 feet up to 50 feet in the air.
2) Using a 6 foot round tethered balloon with a remotely controlled camera mount attached to the bottom of it.
3) Using a 13 tethered blimp with a remotely controlled camera mounted on the bottom of it.
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How high can your balloon or blimp fly?
Both are limited by the FAA to no more than 500 feet. Of course safety is another area of concern for the pilot in charge. any overhanging items such as trees, buildings, or wires can also limit the working height.
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How do photos taken from a blimp differ from those taken from actual aircraft?
Aircraft have to maintain an altitude of 1,000 feet to comply with FAA rules, and BlimpShots' photos are taken from 500 feet or less. We can also shoot from a better angle on the property resulting in a much more usable photo.
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My Tour was on REALTOR.COM but now it isn't. What Happed?
- Has the status of the listing changed? If the listing is no longer active on REALTOR.com we are unable to link to it. Contact your MLS system to see if and when the Listing will be added to REALTOR.com.
- Tours uploaded to Showcase listings are part of the "Showcase Listing Enhancements package." Expiration of the Showcase Listing Enhancements subscription causes all listing enhancements, including the tour, to no longer be visible on REALTOR.com.
- If you no longer have Showcase Listing Enhancements you will need to Contact Geocentric Productions at 215-362-5082 to have your tour Re - Linked to your listing.
- After one year your tour hosting will expire. Contact Geocentric Productions at 215-362-5082 to have your tour reactivated.
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Instructions to post tour on craigslist.?
How to Videos
1) How to make a price change and update the Headline.
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